The hotel offers amenities for your comfortable stay and unforgettable experiences
Upgraded Comfort
“I was pleasantly surprised with the upgraded room I received, which made my stay even more enjoyable and comfortable.” view full review
Convenient Dining
“Dining at the hotel was a good experience, with a great menu that served delicious food right where I was staying.” view full review
Spotless Cleanliness
“The bathroom in my room was immaculate, providing a refreshing and hygienic space during my stay.” view full review
Cozy Atmosphere
“The lobby area was inviting and beautifully furnished, creating a warm atmosphere to relax after a day of exploring.” view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Lift
ATM/Cash machine
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Karaoke
Leisure/ TV room
Back massage
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Soundproofed rooms
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
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Location
Jl. Sumatera 1 - 15, Surabaya, East Java - Indonesia,
Surabaya,
Indonesia,
East Java
Map view
Jl. Sumatera 1 - 15, Surabaya, East Java - Indonesia,
Surabaya,
Indonesia,
East Java
City landmarks
Taman Bungkul Street
Taman Bungkul
3.0
km
Jl. Pemuda No.39
Monumen Kapal Selam
700 m
Museum
Heroes Monument and 10th November Museum
2.8
km
Zoo
Surabaya Zoo
3.7
km
Jl. Panglima Sudirman
Pointed Bamboo Monument
1.5
km
Jl. Ketabang Kali No.6
Taman Prestasi
1.4
km
Jl. Tunjungan Siola Tunjungan Center
Siola Surabaya Museum
2.2
km
Mosque
Muhammad Cheng Hoo Mosque
2.0
km
Jl. Juwet
Taman Mundu
2.2
km
Park
Kebun Bibit Surabaya
3.3
km
Square
Taman Apsari
1.5
km
Mall
Tunjungan Plaza
2.1
km
Jl. Raya Gubeng
Monkasel
780 m
Mall
Grand City Surabaya
1.0
km
Mosque
Sunan Ampel's Tomb
4.2
km
Bridge
Suramadu National Bridge
2.1
km
Mall
Surabaya Plaza
850 m
Public Building
Grahadi Building
1.5
km
Jln. Taman Apsari
Joko Dolog Statue
1.6
km
Jln. Kayun 16-18 Near Delta Plaza and Monkasel
Indonesian Cancer Museum
840 m
Jl. Walikota Mustajab
Surabaya Town Hall
1.2
km
Jl. Kusuma Bangsa no. 112-114
Taman Hiburan Rakyat
2.7
km
Stadium
Gelora 10 November Stadium
2.3
km
Submarine Monument
730 m
Tunjungan Mall
2.1
km
Shopping Area
WTC Surabaya HANDPHONE CENTER
1.1
km
Garden
Museum Monkasel
810 m
Shopping Area
Hi-Tech Mall
2.4
km
Pasar Gubeng Masjid
860 m
Mosque
Masjid Al Ittihaad
960 m
Nearby
Jl. Pemuda No.39
Monumen Kapal Selam
200 m
Mall
Grand City Surabaya
570 m
Mall
Surabaya Plaza
390 m
Jln. Kayun 16-18 Near Delta Plaza and Monkasel
Indonesian Cancer Museum
300 m
Shopping Area
WTC Surabaya HANDPHONE CENTER
590 m
Restaurants
Kimchi-Go Grand City Mall
120 m
Jl. Gubeng Pojok No. 1 Grand City Mall Lt. 4 No. 26
Bebek Mercon
880 m
Jln. Kayun no. 11
Wendy's Grand City Mal
310 m
Jl. Gubeng Pojok Dalam Grand City Mal
Mie Mapan
410 m
Jl. Pemuda No.33-37 Plaza Surabaya Lt. 1/rest-C/1
Soto Betawi Bang Embul
1.1
km
Jl. Prof. Dr. Moestopo 1A
Sate Babi Bali
960 m
Jln. Dharma Wangsa no. 150
Green Chay
540 m
Jln. Pemuda 33- 37 Plaza Surabaya (Delta Plaza)
Maxx Coffee
580 m
Jl. Gubeng Pojok No. 1 Grand City Mall
Pecel Ponorogo Bu Yatin
810 m
Jl. Ketabang Kali
Eskimo Ice Cream
910 m
Jln. Embong Tanjung 4
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
convenient location
renovated rooms
noise issues
dining cleanliness
7.0/10
Very good
Rooms
7.0
Location
7.7
Service
7.5
Dining
6.2
Guest reviews
7.0/10
based on 18 reviews
6.7
6.7/10 based on 49 reviews
Mark
United Kingdom,
May
2024
7.4/10
Staying at the deluxe room offered a nice view of the surrounding area, especially being close to the train station for an early morning departure; however, the room wasn't fully soundproof against railway traffic and noises from the nearby mosque. The executive suite room had a more pleasing experience overall.
Rooms
8.0
The rooms have been renovated, providing a nice view. The deluxe room offered a comfortable stay near the train station, but soundproofing could be improved.
Service
7.0
The service was proficient, though not exceptional. The staff was friendly and efficient. Some miscommunication about towel availability was noted.
Location
9.0
The location is superb, right beside the train station and near Gubeng Station. It's convenient for travelers relying on train transportation and close to shopping malls and attractions.
Dining
6.0
The dining experience in the hotel restaurant was satisfactory, offering a mix of local and Western dishes. Some cleanliness issues were observed.
Facilities
7.0
The hotel facilities were adequate for a comfortable stay.
convenient location
noise issues
Henry
United Kingdom,
April
2024
7.8/10
My stay at the hotel was comfortable and enjoyable, with clean rooms and a decent breakfast. However, the noise from railway traffic and the mosque at night was a bit disruptive. The hotel is located in a bustling part of the city, near the submarine museum.
Rooms
8.0
The rooms were neat and clean, providing a comfortable stay. However, there was not enough space for praying activities.
Service
8.0
The staff was friendly and helpful during my stay, making me feel welcome. However, they forgot to close our room when entering.
Location
9.0
The hotel is conveniently located in front of the submarine museum and Gubeng train station, offering easy access to transportation options.
Dining
7.0
The dining experience was satisfactory, with a variety of options available. The hotel restaurant provided good meals for a reasonable price.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay. However, it could improve soundproofing to address noise issues.
Anthony
United States,
April
2024
6.4/10
When I arrived at the hotel, I was pleasantly surprised by the location right in front of the submarine museum and Gubeng train station. The convenience was undeniable, but I did notice some issues with the rooms being small and smelly. The service was a mix of arrogance and friendliness, with some staff being unhelpful while others went above and beyond to make my stay enjoyable. The dining options were varied, but the quality was inconsistent. The facilities were decent overall, but there were some maintenance issues to be aware of.
Rooms
6.0
The rooms were small and smelly, with some random problems like temperature fluctuations on the shower. However, they were better than expected considering the initial impression from the dirty hallway.
Service
7.0
The staff displayed a mix of arrogance and friendliness. Some were unhelpful, while others showed a great service mind and even packed a breakfast box for my early departure.
Location
8.0
The location in front of the submarine museum and Gubeng train station was convenient for transportation, but the surroundings may not be ideal compared to other options nearby.
Dining
5.0
The dining experience had some variation between local and western options, but overall it was so-so and lacked consistency in quality.
Facilities
6.0
The facilities were decent, but there were noticeable maintenance issues that affected the overall experience.
Gavin
United Kingdom,
March
2024
6.0/10
The hotel rooms were not very clean and were not fully soundproof regarding the railway traffic and mosque noise at night, giving an old-fashioned and gloomy vibe. The service was friendly and helpful. The location was convenient with a train station nearby but needed refurbishment. The dining experience varied from very good to lousy. The facilities were average.
Rooms
5.0
The rooms were not very clean and old-fashioned, lacking cleanliness and modernity.
Service
8.0
The service was friendly and helpful.
Location
6.0
The hotel location was okay but needed refurbishment, with a train station nearby.
Dining
5.0
The dining experience varied with some dishes being very good and others lousy.
Facilities
6.0
The facilities were average.
Richard
United States,
December
2023
8.0/10
Staying at the hotel was a pleasant experience overall. The traditional Javanese style rooms were cozy and perfect for a restful stay near the train station. However, there were some inconsistent issues, especially with the shower temperatures. The service provided was exemplary, with thoughtful gestures like packing breakfast boxes for early departures at 4 am. The location, right in the heart of the city near the Gubeng train station and attractions, was convenient. The dining experience had its ups and downs. The facilities were satisfactory, offering essential amenities for a comfortable stay.
Rooms
8.0
The traditional Javanese style rooms were charming and cozy, ideal for a relaxing stay near the train station.
Service
9.0
The service was exceptional, with the staff demonstrating a service-oriented mindset and even preparing breakfast boxes for early departures.
Location
9.0
The hotel's central location near the Gubeng train station and various attractions made it a convenient choice for exploring the city.
Dining
7.0
The dining experience had its highs and lows, with some dishes being delightful while others were not up to par.
Facilities
7.0
The facilities met basic needs, providing essential services for a comfortable stay.
James
United States,
November
2023
7.0/10
I stayed in a deluxe room which had a nice view in traditional Javanese style. The room was okay but definitely needed renovations. The hotel is situated in front of the submarine museum and Gubeng train station, offering a big breakfast selection. The dining experience was good for the price with a buffet option, although it wasn't the cleanest. The facilities were decent overall.
Rooms
7.0
The room had a nice view in traditional Javanese style, but it definitely needs renovations.
Service
6.0
The service was proficient but not outstanding. I had an issue with the front desk staff not finding our name and the towel availability only in the evening.
Location
8.0
The hotel is conveniently located in front of the submarine museum and Gubeng train station.
Dining
7.0
The dining experience was good for the price with a buffet option.
Facilities
7.0
The hotel facilities were decent overall.
Adrian
United Kingdom,
November
2023
7.0/10
I had a comfortable stay near the train station early in the morning. The room was very clean, but not fully soundproof from outside noise like the railway traffic and mosque prayers at night.
Rooms
8.0
The room was spacious and clean, perfect for resting near the train station. However, it could be better soundproofed from outside noises.
Service
8.0
Overall, they were very friendly and helpful.
Location
7.0
The hotel's location was convenient, right in front of the submarine museum and Gubeng train station, making it easy to access the city. However, some refurbishment might be needed.
Dining
6.0
The dining experience was average with a mix of local and western options. It was not outstanding but decent.
Facilities
6.0
The hotel offers basic facilities, suitable for a short stay. It could benefit from some upgrades.
David
United States,
November
2023
6.6/10
I had a mixed experience at the hotel. The rooms were spacious and clean, but there were some issues with the shower temperature fluctuating. The service was decent overall, with friendly staff, but nothing exceptional. The location was convenient, right next to Gubeng Station, but the dining experience left something to be desired, especially in terms of cleanliness. The facilities were satisfactory, but there were noticeable variations in the dining options.
Rooms
7.0
The rooms were quite large with a king-size bed and a huge bathroom. I enjoyed the view from the 9th-floor room overlooking part of the city and the submarine.
Service
7.0
The service was friendly and they even packed a breakfast box for us at 4 am, which was delicious.
Location
8.0
The hotel is conveniently located just next to Gubeng Station, making it easy to access. It's also right in front of the submarine museum, adding to the unique location.
Dining
5.0
The dining experience was average, with a buffet that wasn't very clean. The variation between local and Western options could be improved.
Facilities
6.0
The facilities were sufficient for our needs but lacked some consistency in the dining offerings.
Bob
United States,
November
2023
7.4/10
The hotel might not impress at first sight due to the dirty hallway, but the rooms are surprisingly comfortable, and it's convenient for early morning train departures. The breakfast is decent, making it a suitable choice for a quick stay near the train station.
Rooms
7.0
The rooms were comfortable and decent, offering a good place to rest near the train station.
Service
8.0
The front desk staff were very friendly and helpful, despite a little mishap with finding our name.
Location
8.0
The hotel is situated just beside the train station, providing a convenient location for travelers. The proximity to the Gubeng Station and accessibility to the city center make it a practical choice.
Dining
8.0
The buffet breakfast was very good, offering great choices at a reasonable price.
Facilities
6.0
The hotel offers standard facilities for a comfortable stay, although not exceptional.
Convenient location
Dirty hallway
Ernest
United Kingdom,
October
2023
6.4/10
Staying at the deluxe room, I enjoyed the renovated rooms with a nice view, but the outdated tube TV was a letdown for the price paid. The hotel is okay overall but could use some renovations.
Rooms
7.0
The rooms have been renovated and offer a nice view. However, the use of a tube TV was not up to the mark for the price.
Service
6.0
The service is proficient but not outstanding. We were told towels would only be available in the evening, and there were instances of staff not closing our room properly.
Location
8.0
The hotel's location is good, right beside the train station with a big breakfast selection. It's also in the center of the city near Madura and close to Gubeng Station.
Dining
5.0
The dining experience was a bit disappointing as it wasn't clean. The hotel restaurant was good for the price, but cleanliness was an issue.
Facilities
6.0
The facilities need improvement. While the hotel has potential, there is room for enhancement in various areas.
Henry
United States,
September
2023
6.0/10
I had a mixed experience at this hotel. The room I stayed in had a great view over part of the city with a submarine, but it was small, smelly, and not fully soundproof. The service was friendly and fast, with some staff members being helpful, but overall, they were not very attentive. The location was convenient, near the train station, but could benefit from refurbishment. The dining options were so-so with a variation between local and Western dishes. The facilities were average, with no outstanding features.
Rooms
6.0
My room on the 9th floor offered a great view over the city with the submarine, but it was small and smelly. Additionally, it was not fully soundproof, and I could hear noise from the railway traffic and mosque at night.
Service
7.0
The service overall was friendly and fast, with some staff being helpful, but there were instances where they were not very attentive.
Location
6.0
The hotel's location was convenient, being in front of the submarine museum and Gubeng train station. However, the area could use some refurbishment.
Dining
5.0
The dining experience had a variation between local and Western dishes, making it so-so.
Facilities
6.0
The facilities were average with no standout features.
Alex
United States,
September
2023
7.8/10
My stay at the hotel was a mixed experience. The traditional Javanese style rooms offered a great view over part of the city with the submarine, but they were small and a bit smelly. On the bright side, the spacious rooms came with a king-size bed, and the bathrooms were equally large, providing ample space.
Rooms
7.0
The rooms were decorated in a traditional Javanese style and offered a great view over part of the city with the submarine. However, they were small and had a slight smell. On the positive side, the king-size bed and the huge bathroom provided ample space.
Service
9.0
The staff had a great service mind, as they packed a breakfast box for us at 4 am which was delicious. While there was a small hiccup with the front desk staff not finding our name, overall, the service was quite friendly and accommodating.
Location
8.0
The hotel's location in the center of the city was convenient and offered a big breakfast selection. However, it seems like the location may need some refurbishment to maintain its appeal.
Dining
8.0
The dining experience was good for the price, and I was amazed and loved it. The variety between local and Western dishes was satisfying. However, there could be improvements to the traditional dishes offered.
Facilities
7.0
The hotel provided a range of facilities for guests. Additionally, the amenities were diverse, catering to various needs. However, some areas seemed to require refurbishment to elevate the overall experience.
Brian
United States,
August
2023
8.0/10
I had a mixed experience at the hotel. The rooms were comfortable and had decent breakfast options. However, there were some issues with the shower temperature, ranging from cold to too hot. The soundproofing wasn't the best due to noise from the nearby railway and mosque at night. Overall, the rooms were better and cleaner at Gardena.
Rooms
7.0
The rooms were comfortable, but there were some random problems with the shower temperature.
Service
9.0
The service was friendly and helpful. They even packed us a breakfast box for our early departure at 4 am. I appreciated their service-minded approach.
Location
8.0
The location was convenient, being in front of the submarine museum and Gubeng train station. It was near the main railway station, Gubeng, and a mall. However, some refurbishments might be needed.
Dining
8.0
The dining options were great with many choices available. I especially loved the homemade Belgian waffles. The variety between local and Western dishes was good.
Facilities
8.0
The facilities were satisfactory, offering services like room service, dry cleaning, housekeeping, laundry, and an airport shuttle.
Tom
United Kingdom,
August
2023
6.2/10
The hotel's traditional Javanese-style rooms are neat and clean, but lack space for praying activities, and renovations are overdue. Despite this, the service provided was friendly and satisfactory. The central location offers convenience but is not the most convenient. The dining experience varies in quality. Facilities need improvement for a better overall stay.
Rooms
7.0
The rooms, decorated in traditional Javanese style, are neat and clean, but lack space for praying activities. Renovations are necessary.
Service
7.0
The service was friendly and satisfactory, although there are areas for improvement.
Location
6.0
The hotel's central location provides convenience but is not the most convenient. Not ideal for all travelers.
Dining
5.0
The dining experience varies in quality at this hotel.
Facilities
6.0
Facilities need improvement for a better overall guest experience.
Alf
United Kingdom,
August
2023
6.8/10
My stay at the hotel was a mixed experience. The rooms, although spacious with a king-size bed, had some random issues like inconsistent water temperature in the shower. The service had its ups and downs, with some staff being helpful while others lacked proper training. The location was convenient, being right in front of the submarine museum and Gubeng train station. The dining options were average, with varying quality between local and western dishes. The facilities were decent, but nothing exceptional.
Rooms
7.0
The rooms were quite large and had a comfortable king-size bed.
Service
6.0
The staff had a mix of helpful and untrained individuals.
Location
8.0
The hotel's location in front of the submarine museum and Gubeng train station was convenient.
Dining
6.0
The dining experience offered average options with varying quality.
Facilities
7.0
The facilities were decent but nothing exceptional.